Frequently Asked Questions

What is Snout Safari?

Snout Safari is a dedicated team of five, affectionately known as the ‘Snout Scouts.’ We’re more than just sitters; we’re adventure-guides committed to personalised, high-quality care. Our mission is to keep your explorers happy, healthy, and enriched while you’re away, giving you total peace of mind through daily updates and reliable, professional service.

What’s on the Expedition Menu?

We offer a full range of adventures tailored to your pet’s pace:

  • Basecamp Care (Sittings): Attentive home-stay care for short or long missions.

  • Daily Trails & Quests: Includes walks, training, play, swims, and our signature ‘Sniffaris.’

  • Check-Ins: Quick visits to ensure comfort, cuddles, and basic needs are met.

  • The Lens: Professional photography capturing your pet in their element.

Where do the Scouts trek?

Snout Safari proudly serves the following Brisbane inner eastern suburbs:

  • Bulimba (4171)

  • Cannon Hill (4170)

  • East Brisbane (4169)

  • Hawthorne (4171)

  • Morningside (4170)

  • Murarrie (4172)

  • Norman Park (4170)

What are the Mission Rates?

  • Adventures (30/45/60 mins): From $40 (Includes walk, play, swim, or Sniffari).

  • Day Sittings (3 hours): $70 (+$5 per extra hour).

  • Overnight (till 8am): $100.

  • Other Services: Check-ins ($25+), Wash & Dry ($15), Wedding Chaperone (Request quote).

  • Note: A 10% surcharge applies during peak periods

When is the peak period for service surcharges?

A 10% surcharge applies to all services on the following dates in 2025/2026:

  • 24 to 26 January 2026

  • 3 to 6 April 2026

  • 2 to 4 May 2026

  • 12 August 2026

  • 3 to 5 October 2026

  • 18 December 2026 to 4 January 2027

cancellation policy

  • 7+ Days Notice: No charge.

  • Within 7 Days: 50% of the service fee.

  • Within 24 Hours: Full service fee.

What is Booking Protocol?

Contact HQ: Reach out via our website, Instagram, or Facebook.

  1. The Meet & Greet: We’ll arrange a time to meet you and your pet to learn their quirks and favorite trails.

  2. Booking Accepted: We confirm the dates and terms of service.

  3. Mission Launch: You receive final payment details and prepare for departure.

  4. Post-Adventure: We’ll share the highlights and gather your feedback!

How does The Pet Photography work?

In collaboration with CBphotography, we capture high-quality action shots during adventures. We also offer dedicated sessions for family portraits with pawrents! If you opt-in, you’ll receive a curated gallery of their best moments available for purchase. Visit our Portfolio Page for more.

safety and emergencies

Your pet’s safety is our Top Priority. The Snout Scouts are Dog First Aid certified. If an emergency occurs, we contact you and your vet immediately and provide transport to a clinic if needed. Note: All veterinary costs are the responsibility of the pet owner.

Is Snout Safari insured?

Absolutely. Snout Safari holds comprehensive Public Liability Insurance.This provides peace of mind that we are protected, allowing us to focus on providing the highest quality care for your pet.