Frequently Asked Questions

What is Snout Safari?

Snout Safari is a dedicated and friendly team of five Brisbane-based pet care specialists, affectionately known as the 'Snout Scouts.' We are committed to providing high-quality, personalized care for your pets. Our mission is to ensure your animals are happy, healthy, and well-cared for while you are away, giving you complete peace of mind through daily updates and professional, reliable service.

What specific pet care services and adventures do you offer?

We offer a comprehensive range of services tailored to your pet's needs, including:

  • Pet Sitting: Attentive care for short or long durations.

  • Dog Walks & Pet Adventures: Includes walk, train, play, swim, and 'sniffari' activities.

  • Pet Check-Ins: Short visits to ensure comfort and basic needs are met.

  • Pet Photography: Capturing stunning photos of your pet during their adventures.

Which Brisbane inner eastern suburbs do you service?

Snout Safari proudly serves the following Brisbane inner eastern suburbs:

  • Bulimba (4171)

  • Cannon Hill (4170)

  • East Brisbane (4169)

  • Hawthorne (4171)

  • Morningside (4170)

  • Murarrie (4172)

  • Norman Park (4170)

How does The Pet Photography Service work?

In collaboration with CBphotography, Snout Safari captures stunning photos of your pet during their adventures. If you opt-in, after the booking you'll receive a curated selection of the best shots available for purchase and digital download. Visit our Portfolio Page for more details.

What are the rates and prices for Snout Safari services?

Adventures
(Includes walk, play, swim or sniffari):

  • 30 Minutes: $40

  • 45 Minutes: $45

  • 1 Hour: $50

  • + $5 per additional pet

Sittings
(Includes an adventure during the stay):

  • 2 Hours: $60

  • Every Additional Hour: +$5

  • Overnight* (until 8am): $100

  • + $10 per additional pet)

Other Services

  • Check-In (15 Minutes): $25

  • Check-In (20 Minutes): $30

  • Check-In (20 Minutes): $35

  • Wash, Brush, and Dry: $15

  • Pick-up/Drop-off: price on request

  • Pet Photography: price on request

  • Wedding Chaperone: price on request

Please Note: A 10% surcharge applies to all services during peak periods.

When is the peak period for service surcharges?

A 10% surcharge applies to all services on the following dates in 2025/2026:

  • 16 December 2025 to 4 January 2026

  • 24 to 26 January 2026

  • 3 to 6 April 2026

  • 2 to 4 May 2026

  • 12 August 2026

  • 3 to 5 October 2026

  • 18 December 2026 to 4 January 2027

How much notice is required for pet sitting bookings, especially during peak season?

For peak periods and weekends, it is best to book as early as possible to secure your pet's spot. For regular bookings, at least a few days' notice is ideal, though last-minute bookings may be accommodated based on availability.

What is your cancellation policy?

Cancellations made more than 7 days before the booking will not incur any charges.

Cancellations made within 7 days will be charged 50% of the service fee.

Cancellations made within 24 hours will be charged the full service fee.

This policy helps ensure fair scheduling for all clients, especially during peak periods.

What is the step-by-step process to book a service?

Booking with Snout Safari is simple: Reach out via our website, Instagram, or Facebook.

  1. Meet & Greet: We'll arrange a meeting to meet you and your pet and understand your specific needs.

  2. Booking Acceptance: Both parties agree to the terms of service

  3. Confirmation: You receive booking and payment details.

  4. During Booking: You receive booking and payment details.

  5. Post-Booking: Discuss the stay and provide feedback.

How do you handle pet emergencies while in your care?

Snout Safari follows a detailed protocol in case of emergencies, prioritising immediate and skilled action. Our team has attended Dog First Aid Australia course, ensuring we are prepared to administer immediate care if needed. Our full protocol includes:

  • We contact you immediately at your provided numbers.

  • We reach out to your nominated veterinarian.

  • We transport your pet to your vet or the nearest emergency clinic if necessary.

Your pet's safety and well-being are always Snout Safari's top priority.

Is Snout Safari insured?

Absolutely. Snout Safari holds comprehensive Public Liability Insurance.This provides peace of mind that we are protected, allowing us to focus on providing the highest quality care for your pet.

What is your emergency protocol regarding vet visits and costs?

In the event of an emergency, we follow our emergency protocol. Please note: While we handle transport and immediate care, all costs associated with veterinary services are the responsibility of the pet owner.